Process Improvement Visio Charts
TrainPeople engaged in a performance improvement study that resulted in a new process flow for marketing and 4 key positions within each merchandise department. The study was prepared by conducting interviews and system evaluation as well as business user input. 'As is' and 'to be' processes were documented in Visio charts and presented to senior management. The study resulted in process changes within the entire organization with overall savings in efficiencies and organizational structure.

E Learning Strategy
TrainPeople was presented with a challenge to develop a plan to move some of the traditional classroom style training to an online, self-paced delivery method. A study of the current curriculum was made and the recommendation of new modules and learning courses resulted in a new learning strategy for this client.

Change Management
TrainPeople has been involved in assisting our clients navigate through major organizational changes. Most of our change management projects have resulted in the education of the business community. When change is initiated, communication and training must be apparent throughout the organization.

Call Center Evaluation
One of our clients suspected they needed a formal Call Center to field support calls from their corporate and remote locations. TrainPeople was asked to evaluate their suspicions, conduct a needs analysis and provide a formal recommendation for creation and staff augmentation plans to implement quickly. We were able to accomplish this task and staff the call center during the pilot implementation.